Terms of service

Last updated: January 31, 2026

Welcome to Lessard Coutu Jewellery. These Terms of Service (“Terms”) govern your access to and use of our website, services, communications, and any transactions conducted with Lessard Coutu Jewellery (“Lessard Coutu,” “we,” “our,” or “us”).

By accessing our website, booking an appointment, making a purchase, or communicating with us (including by text message), you agree to be bound by these Terms.

Use of Our Services

You agree to use our website and services for lawful purposes only and in a manner consistent with these Terms. You may not use our services to violate any applicable laws or regulations or to infringe upon the rights of others.

Custom Jewellery & Purchases

Lessard Coutu Jewellery specializes in custom and made-to-order jewellery.

  • All custom designs are created specifically for each client.

  • Sales of custom jewellery are final once production has commenced.

  • Timelines, pricing, and design details are confirmed during the consultation process.

  • We reserve the right to refuse or cancel services at our discretion.

Appointments & Communications

By booking an appointment, submitting an inquiry, or making a purchase, you consent to receive communications related to your interaction with us, including confirmations, updates, and service-related messages.

Text Messaging (SMS) Terms

If you opt in to receive text messages from Lessard Coutu Jewellery, the following terms apply:

  • Consent: You will only receive SMS messages if you have explicitly opted in.

  • Purpose: Messages may include appointment reminders, order updates, customer support messages, or optional promotional messages.

  • Message Frequency: Message frequency may vary.

  • Opt-Out: You may opt out at any time by replying STOP.

  • Help: Reply HELP for assistance or contact us directly.

  • No Purchase Requirement: Consent to receive SMS messages is not a condition of purchase.

  • Carrier Disclaimer: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

  • Privacy: Mobile numbers are handled in accordance with our Privacy Policy.
    We do not share mobile phone numbers with third parties or affiliates for marketing or promotional purposes.

Intellectual Property

All content on this website — including designs, images, text, logos, sketches, and branding — is the property of Lessard Coutu Jewellery and may not be copied, reproduced, or used without prior written consent.

Website Content & Accuracy

We strive to ensure that all information on our website is accurate and up to date. However, we do not guarantee that descriptions, pricing, or other content is error-free. We reserve the right to correct errors or omissions at any time.

Third-Party Services

Our website and services may rely on trusted third-party providers (such as payment processors or messaging platforms). We are not responsible for the content, policies, or practices of third-party services.

Limitation of Liability

To the fullest extent permitted by law, Lessard Coutu Jewellery shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, services, or communications.

Indemnification

You agree to indemnify and hold harmless Lessard Coutu Jewellery from any claims, damages, losses, or expenses arising from your misuse of our website or services or your violation of these Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with a revised “Last updated” date. Continued use of our services constitutes acceptance of the updated Terms.

Contact Information

If you have questions about these Terms of Service, please contact:

Lessard Coutu Jewellery
St. Catharines, Ontario, Canada