Privacy policy

Last updated: January 31, 2026

Lessard Coutu Jewellery (“Lessard Coutu,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, interact with us, or communicate with us by phone, email, or text message.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely by third-party payment providers)

  • Information you voluntarily provide during consultations, inquiries, appointments, or purchases

Automatically Collected Information

  • IP address

  • Browser type and device information

  • Pages visited and actions taken on our website

  • Cookies and similar tracking technologies used to improve site functionality and user experience

How We Use Your Information

We use your information to:

  • Provide and personalize our services

  • Design, create, and deliver custom jewellery

  • Process orders and payments

  • Communicate with you regarding appointments, orders, or inquiries

  • Send transactional or service-related messages

  • Send marketing or promotional communications only if you have opted in

  • Improve our website, services, and customer experience

  • Comply with legal and regulatory requirements

Text Messaging (SMS) Privacy & Compliance

If you opt in to receive text messages from Lessard Coutu Jewellery, the following terms apply:

  • Opt-In: You will only receive SMS messages if you have explicitly consented to receive them.

  • Purpose: Messages may include appointment confirmations, order updates, customer support messages, or optional promotional communications.

  • No Third-Party Marketing Use:
    We do not share, sell, rent, or disclose mobile phone numbers to third parties or affiliates for marketing or promotional purposes.

  • Message Frequency: Message frequency may vary depending on your interaction with us.

  • Opt-Out: You may opt out at any time by replying STOP to any message.

  • Help: Reply HELP for assistance or contact us directly.

  • Data Security: SMS data is used solely for communication between you and Lessard Coutu Jewellery and is protected using commercially reasonable safeguards.

Your consent to receive text messages is not a condition of purchase.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functionality

  • Understand how visitors interact with our website

  • Improve performance and user experience

You may disable cookies through your browser settings; however, some features of the website may not function properly.

Sharing of Information

We may share your information only with:

  • Trusted service providers who assist in operating our website, processing payments, delivering communications, or fulfilling orders

  • Legal or regulatory authorities when required by law

We do not sell or trade personal information.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no system can be guaranteed 100% secure, we strive to use industry-standard safeguards.

Your Rights & Choices

You may:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Withdraw consent for marketing communications

  • Opt out of SMS or email communications at any time

Requests may be made by contacting us directly.

Third-Party Services & Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies separately.

Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Lessard Coutu Jewellery
St. Catharines, Ontario, Canada